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Shipping Information

Hoi bo uses Canada Post for orders destined within Canada. For USA & International orders, hoi bo uses DHL Air Express. Please see the chart below for shipping options.

DESTINATION SERVICE           COST    DELIVERED
Canada  Regular Parcel $10 2-7 Business Days
USA DHL Air Express $18 1-7 Business Days
International* DHL Air Express $48 1-7 Business Days 

* Flat rate international shipping may be subject to additional charges. 

Orders received by 1pm will be shipped within 48 hours on regular business days.

Please note that your order will only be shipped once payment and delivery details have been approved. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address or payment verification. 

Make sure to double check your billing and shipping address when placing an order. Hoi bo is unable to reroute packages. 

Prices displayed on the website are exclusive of taxes. 

Tracking Your Order
Upon the completion of your order, you will receive an email confirmation outlining the details of your order. This message will include a link that will direct you to updated tracking information.

International Shipping
If client is shipping to a destination outside Canada,  on top of Hoi bo’s shipping cost, tax, customs and import duties will be levied by the client’s local government.  Purchases shipped to the US will be accompanied with a NAFTA certificate.  All additional taxes and fees are the responsibility of the client. 

Items will be shipped from Toronto, On Canada, with an official invoice declaring the exact total of merchandise purchased in Canadian dollars.

Exchanges

We want you to be happy with your order!
Hoi bo will exchange items posted within 5 days of receipt. All goods must be unworn and in perfect condition. We try our hardest to fill every exchange request. If a requested style is unavailable, the amount will be issued as a store credit. 

Please return goods to:

hoi bo
Attention: EXCHANGES
Historic Distillery District
15 Trinity St.
Toronto, ON 
M5A 3C4 

Clients are responsible for return shipping charges. If there was a mistake on the part of hoi bo, or in the case an item was faulty or damaged, client will be reimbursed for return shipping charges.

Please note that we do not accept liability for shipping loss or damage of returned goods. We recommend insuring your return package. Hoi bo  cannot refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.

Order Changes and Cancellation 
Hoi bo is not able to alter or cancel orders once they have been placed. Refused packages are subject to a restocking fee. 

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